Privacy Policy

1. Who We Are

MoDroneView Ltd ("we", "us", "our") is a company registered in England and Wales, based in Rochdale, Greater Manchester. We provide professional drone photography, videography, and 360° virtual tour services to estate agents and property professionals.

We are the data controller responsible for your personal data collected through this website. You can contact us at: modroneviewltd@gmail.com

2. What Data We Collect

We collect the following personal data when you submit our contact form:

• Full name — to address you correctly
• Email address — to respond to your enquiry
• Phone number (optional) — so we can call you back if requested
• Company / agency name (optional) — to understand your business context
• Service interest — to tailor our response
• Message content — the details of your enquiry

We do not collect sensitive personal data (such as health information, financial details, or government IDs).

We may also collect non-personal technical data automatically when you visit our website, such as your IP address, browser type, and pages visited. This is used solely for security and site performance.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiry and provide information about our services
• To arrange shoots, bookings, and follow-ups related to your request
• To send you a quote or proposal if requested
• To comply with legal obligations

We will not use your data to send unsolicited marketing emails without your explicit separate consent.

4. Legal Basis for Processing

We process your personal data under the following lawful bases under UK GDPR:

• Consent (Article 6(1)(a)): You have given clear consent by ticking the consent checkbox on our contact form before submitting your enquiry.
• Legitimate interests (Article 6(1)(f)): We have a legitimate interest in responding to business enquiries and maintaining records of communications.

5. How Long We Keep Your Data

We retain enquiry data for a maximum of 12 months from the date of your initial contact, unless you become a client (in which case we may retain relevant data for up to 6 years for tax and legal compliance purposes).

You may request deletion of your data at any time (see Section 8).

6. Who We Share Your Data With

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We may share your data with:

• Google LLC — as our email is hosted via Gmail (Google Workspace). Google's privacy policy applies: policies.google.com/privacy
• Legal and regulatory authorities — if required to do so by law

7. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website uses HTTPS encryption for data in transit. Email communications may not be fully secure; please do not send sensitive financial or legal documents via email without prior arrangement.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data ("right to be forgotten")
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — receive your data in a portable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw consent at any time (this will not affect the lawfulness of processing before withdrawal)

To exercise any of these rights, email us at modroneviewltd@gmail.com. We will respond within 30 days.

9. Cookies

Our website uses a small number of cookies. Please see our Cookie Policy for full details.

10. Complaints

If you believe we have handled your personal data incorrectly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

We would appreciate the opportunity to address your concerns directly before you contact the ICO.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page will always reflect the latest revision. We encourage you to review this page periodically.

12. Contact Us

For any privacy-related questions or requests:
MoDroneView Ltd
Rochdale, Greater Manchester
Email: modroneviewltd@gmail.com